100% Money Back Guarantee!
As our customer, we believe you should feel delighted about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision. Buy with confidence knowing our items are backed by our 100% Money Back Guarantee! If you receive an item that is not as described or is damaged we will refund 100% of the purchase price. Otherwise, all sales are final.
If you wish to return an item, please contact us for a RMA # by emailing us at RMA@halfpricegold.com within 30-days from the shipment date. We offer a 100% guarantee if the item is not as described.* All returns must be returned in their original, undamaged packaging, have their identification tags intact** and not exhibit signs of excessive wear or mistreatment to be accepted under our return policy. Items without their identification tags intact or items that show obvious signs of wear or alteration by a jeweler, other than Half Price Gold, will not be accepted. Services such as Ring Resizing are not eligible for returns or refunds.
*All HalfPriceGold.com merchandise is guaranteed to be as described. This is a full Money Back Guarantee! Return shipping fees are subject to approval and any duties/taxes are non-refundable.
**Please note that if an identification tag is removed, then the item is no longer eligible to be returned.
Please be sure to include the following in your email:
1. The name that the order was placed under
2. Invoice number
3. Daytime phone number
4. Email address related to the order
Upon approval, our Returns Department will issue you RMA instructions via the email address that was provided with your order. Please make sure that the RMA # is clearly visible on the packaging. All items need to be returned with all original packaging and materials. Any items returned past our 30-day return policy or without a visible RMA # will be refused and not processed. This information is important so we can process your return correctly and promptly.
For security reasons, DO NOT write HalfPriceGold.com, or any other jewelry-related words on your return package. Also, please do not disclose the contents of the package when insuring your package. We highly recommend insuring your returned package because Half Price Gold is not responsible for any loss or damage that occurs with items that are shipped back to us to be processed for a return.
For any questions or comments, please email us at email@example.com.